Refund and Returns Policy for Twinkle Toes
At Twinkle Toes, we want you to be completely satisfied with your purchase. If you’re not happy, please review our Refund and Returns Policy below.
1. Return Eligibility
- You can return items within 30 days of receiving your order.
- Items must be in their original condition, unworn, and with all tags attached.
- Customized or sale items are not eligible for return unless defective.
2. How to Initiate a Return
- To start a return, please contact our customer service at (718) 465-3594.
- Provide your order number and the reason for the return.
- We will provide you with a return authorization and instructions.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within a certain number of days, depending on your bank.
5. Exchanges
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us within 7 days of receipt, and we will provide a replacement or refund.
7. Changes to This Policy
We reserve the right to update this Refund and Returns Policy. Any changes will be posted on our website.
8. Contact Us
If you have any questions regarding our Refund and Returns Policy, please reach out to us at:
Thank you for choosing Twinkle Toes! We appreciate your business.
